Navigating Success: Your Trusted Partner for Seamless NVOCC Agency Back Office Solutions!

Our Comprehensive Back Office Services
for NVOCC Agency Include

Inventory Management

We assist in preparing and reporting principal wise daily inventory by updating the movements, reconciling the stock between terminal, yards, etc. We also coordinate and report status of load and discharge confirmations, MNR, pre-trip container inspections, Empty and laden container idling, etc.

Export Coordination and Documentation

Export Documentation and Coordination

After booking confirmed and the container is released, we work with the customer to draft and finalize the bill of lading. Additionally, we finish export manifest, work with agents via TDR and Pre-alert and co-ordinate with slot operators for container loading. The team will produce and send invoices as well as give the customer an onboard confirmation.

Import Coordination and Documentation

Import Documentation and Coordination

As part of our import coordination and documentation processes, we manage coordination with POL agents, job generation and closing, import manifest, issuing arrival notices, customer billing, and coordination with the appropriate vessel operators for seamless discharging of containers.

Import Coordination and Documentation

Transshipment Documentation and Coordination

Pre-alert receipt, filing of import transshipment manifests, working with slot operators for container discharge, connection vessel planning, filing of export transshipment manifests, and coordinating with POD agents via TDR and Pre-alert are all part of our transshipment support.

Terminal and Slot Accounting

Receiving invoices from the terminal and slot operators, reviewing and updating them, keeping track of outstanding payments and requesting them, periodically reconciling the terminal accounts in the ERP, and coordinating with the terminal for special cases are all tasks that fall under the purview of terminal accounting.

Principal SOA

Using templates, checklists, and SOP, we review and reconcile monthly performance, customer invoices, rate approvals, terminal and slot charges, detention collection, and other miscellaneous revenue and expenses. Afterwards, we coordinate to prepare and finalize the principal-wise SOA based on the agency agreement.

Inspiring Customer Success Stories

Advantages of Partnering with ODAK Solutions

Tailored Expertise

Take advantage of our extensive industry knowledge packed in services designed uniquely for the shipping and logistics sector.

Operational Excellence

Our team guarantees smooth service delivery using our SLA-critical solution. These are also process-driven, and based on operational efficiency.

Cost Efficiency

Ensure effective allocation of resources by experiencing deduction up to a 40% of operational costs.

Skilled Professionals

Experts from top firms like Maersk, MSC, and Infosys make up the team gracing our projects with valuable experience.

Future-Forward Tech

To keep you on the cutting edge of industry developments, utilise these state of the art technology solutions.

Commitment to Growth

Our strategies are aligned with your long term objectives so that we can achieve mutual success as growth partners.

Enhanced Customer Satisfaction

Enjoy positive connections with your clients by utilising enhanced productivity and better turnaround times.

Reliability & Trust

Our services are based on integrity and focus on consistent quality and delivery, ensuring that hiring and attrition costs are irrelevant.

Global Presence

Our solutions are tailored to global standards, with a client pool spread across various regions, so that you always remain market-ready no matter the geography.

Continuous Improvement

We don't just deliver - we work hard to make sure our strategies and services are always top-notch, so you can always count on ODAK to give you the best.

Since its inception in 2019, ODAK Solutions has been a pivotal player in providing Back Office and Logistics BPO services, focusing on the Shipping & Logistics sector. Renowned for its proficiency in freight forwarding, NVOCC Agency, and Principal services, ODAK delivers exceptional import-export documentation and significant operational cost reductions. We are adept at converting challenges into strategic opportunities, providing a technological advantage and meticulous process management. Our innovative strategies enable clients to enjoy up to 40% savings in operational expenses, thus boosting their profit margins. ODAK's worldwide presence and a team of seasoned professionals from top industry firms position us as your ideal partner in evolving the Shipping & Logistics Technology landscape for long-term success.